F.A.Q
F.A.Q's:
Q - What type of leather is used to make Mokksies?
- We use 100% genuine leather for all our moccasins.
Q - Would Mokksies heat up my baby's feet during summer?
- Leather is a porous material, which makes it breathable. As compared to synthetic leather, vinyl or plastic shoes, soft leather allows natural foot function and the feet to breathe when they sweat.
Q - Can I wear Mokksies in wet weather?
- Mokksies are made from 100% genuine leather. Our moccasins are not designed to be worn in wet weather.
Q - What if my little one walks through a puddle of water ?
- Ensure you wipe it dry as soon as possible. Once you remove any surface water, let it air dry in a well ventilated place -naturally. Do not use any fan/ hair dryer to dry your Mokksies.
Q - I don't see any other payments other than PayPal.
- We accept all debit/credit cards via Paypal. Simply click the Paypal icon on our payment page. You will be able to complete the transaction using your preferred debit/credit card as a guest user. Please note, you DO NOT NEED a registered Paypal account for our payment.
Q - How much do you charge for local shipping within Singapore ?
- All shipping within Singapore is FREE. Please note we do not offer free shipping during heavy discount/ flash sales.
Q - I am not in Singapore, but I would love to buy a pair of Mokksies.
- We ship worldwide! Please note, we offer a flat SGD10 for worldwide shipping. Please allow anywhere from 6 - 15 working days for the shipment to reach you. ( Monday - Fridays only)
Q - I just got my Mokksies, but I feel the elastic is too tight. What do I do?
- Before you get your baby to wear the new Mokksies, stretch the elastic a few times and try again. It takes a couple of wears for the elastic to loosen up.
Q - Oops, I purchased the wrong size!
- Please email us at info@mokksies.com with your order number. Kindly refer to our returns & exchange page for more details.
Q - I just received my pair of Mokksies, why does it seem like the shape on the pair is not a match?
- All our Mokksies are handmade. Hence, there will be a slight variation in shape when the moccasins are finished. After a wear or two, the leather will stretch out to it's intended shape. This does not change or affect the fit of the Mokksies in anyway.
Q - Are Mokksies soft soled moccasins good for walkers?
- Mokksies soft soled moccasins are perfect for children who are starting to walk! Hard-soled shoes were the norm in our parents’ babyhood, but not anymore. According to the American Podiatry Medical Association (APMA) & other studies, it is noted that with soft soles babies grasp the floor with their toes, and this allows them to develop their foot muscles.
Q - How long will it take for my Mokksies to reach me ?
- For delivery within Singapore, we use SingPost registered parcel service for all our deliveries. Please allow 3-4 working days for orders to be delivered to you. For international shipping, please allow 6-15 working days for your orders to be delivered to you ( Subject to customs delay).
Q - Why does your international shipping take so long? - We work with Singapore's local postal service - Singpost. Ideally once the package leaves Singapore, it moves to the destination country's local postal service and the local service will be delivering it to you.